Website Privacy Policy

Last updated: 9 September 2026

This privacy policy explains how Ridley Electrical Contractors collects, uses and protects personal information when you visit or make an enquiry through https://ridleyec.co.uk/.

This policy relates specifically to information collected through this website.

1. Who We Are

Ridley Electrical Contractors is the data controller responsible for the personal information collected through this website.

If you have any questions about this privacy policy or how your personal information is handled, please contact:

Email: martyn@ridleyec.co.uk
Website: https://ridleyec.co.uk/

Our Information Commissioner’s Office registration number will be added here if applicable.

2. Information We May Collect

When you use this website, we may collect the following information:

• Your name
• Your email address
• Your telephone number
• Your address or project location, if provided
• Information included within an enquiry or contact form
• Any files, photographs or documents you choose to submit
• Your communication preferences
• Technical information such as your IP address, browser type, device type and operating system
• Information about how you use the website, including the pages you visit and how long you spend on them
• Your cookie preferences

Please do not submit sensitive personal information through the website unless it is necessary for your enquiry.

3. How We Collect Your Information

We may collect personal information when you:

• Complete a contact or enquiry form
• Contact us using an email address or telephone number displayed on the website
• Request information about our electrical services
• Ask us to contact you regarding a project, quotation or inspection
• Upload photographs, plans or other supporting information
• Accept or reject cookies through the website’s cookie consent banner
• Browse or interact with the website

Some technical information may be collected automatically through cookies, server logs and similar technologies.

4. How We Use Your Information

We may use information collected through the website to:

• Respond to your enquiry
• Contact you about a requested electrical service, quotation or inspection
• Understand your requirements and arrange an appointment
• Provide information you have requested
• Maintain records of website enquiries and communications
• Operate, protect and improve the website
• Monitor website performance and visitor activity
• Prevent spam, fraud, misuse and security threats
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

We will only use your personal information for the purposes for which it was collected unless we reasonably consider that it needs to be used for a compatible purpose.

5. Our Lawful Bases

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on:

Consent

We may rely on your consent when you choose to accept optional cookies or specifically agree to receive certain communications. You can withdraw your consent at any time.

Contract

We may process your information when it is necessary to respond to a request before entering into a contract or to take steps you have asked us to take, such as preparing a quotation.

Legitimate Interests

We may process information where it is necessary for our legitimate interests, provided that your rights and interests do not override them. These interests may include responding to enquiries, maintaining website security, preventing misuse and improving the website.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory requirement.

6. Contact Forms and Enquiries

When you submit an enquiry through the website, the information you provide will be used to respond to your request and, where appropriate, discuss or arrange the services you are interested in.

Your information will not be added automatically to an unrelated marketing list simply because you submitted an enquiry.

Please only provide information that is relevant to your request.

7. Cookies

Cookies are small files stored on your device when you visit a website. They can help the website function correctly, remember preferences and provide information about website use.

This website uses a cookie consent banner so that you can control the use of optional cookies.

The website may use:

Strictly Necessary Cookies

These cookies are required for essential website functions, security and cookie preference management. They do not normally require consent.

Analytics Cookies

These cookies help us understand how visitors use the website, such as which pages are visited and how users navigate the site. They will only be used where permitted by law and in accordance with the choices you make through the cookie banner.

Functional Cookies

These cookies support additional website features and may remember choices you make.

Third Party Cookies

Some website features, such as embedded maps, videos, social media content or external services, may place cookies or collect information when you interact with them. Optional third party technologies should remain disabled until the appropriate consent has been provided, where consent is required.

You can accept, reject or manage optional cookies through the cookie consent banner. You can also control cookies through your browser settings, although disabling certain cookies may affect how the website functions.

8. Analytics

We may use an analytics service to understand how visitors use the website and to help us improve its content and performance.

Depending on your cookie preferences and the configuration of the website, analytics information may include:

• Pages visited
• Time spent on the website
• Approximate location
• Device and browser information
• Referral source
• Website interactions

Where analytics cookies require consent, they will not be activated unless you choose to accept them.

9. Who We May Share Your Information With

We may share personal information with trusted service providers where necessary to operate the website or respond to your enquiry. These may include:

• Website hosting providers
• Website developers and technical support providers
• Email and communication providers
• Website security and spam prevention services
• Analytics providers, where permitted
• Professional advisers, insurers or legal representatives
• Regulators, law enforcement agencies or public authorities where required by law

These organisations may only use your information for the relevant purpose and must protect it appropriately.

We do not sell or rent personal information collected through this website.

10. Links to Other Websites

This website may contain links to third party websites or services. Once you follow an external link, the privacy practices of the third party will apply.

We are not responsible for the content, security or privacy practices of external websites. You should review the relevant privacy policy before providing personal information to another organisation.

11. International Data Transfers

Some website, hosting, email, analytics or technical service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place. These may include transferring information to a country recognised as providing adequate protection or using approved contractual safeguards.

12. How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Website enquiries will normally be retained for up to two years after the last meaningful communication, unless the enquiry leads to ongoing work, a contractual relationship or a legal requirement to retain the information for longer.

Technical logs, security records, cookie records and analytics information may be retained for different periods according to their purpose and the settings of the relevant service provider.

When information is no longer required, it will be securely deleted or anonymised.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of sending information over the internet is completely secure. You provide information through the website at your own discretion.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is used
• Object to certain uses of your personal information
• Request the transfer of information you provided to another organisation
• Withdraw consent where we rely on consent
• Complain to the Information Commissioner’s Office

Some rights only apply in particular circumstances and may be subject to legal exemptions.

To exercise your rights, please email martyn@ridleyec.co.uk. We may need to verify your identity before completing your request.

15. Your Right to Object

You have the right to object to the use of your personal information where we rely on legitimate interests as our lawful basis.

You also have the right to object at any time to the use of your personal information for direct marketing.

To object, please contact martyn@ridleyec.co.uk.

16. Complaints

If you are concerned about how your personal information has been handled, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

17. Children’s Privacy

This website is not intended to collect personal information directly from children. If you believe that a child has submitted personal information through the website, please contact us so that the information can be reviewed and, where appropriate, deleted.

18. Changes to This Privacy Policy

We may update this privacy policy when the website, its services or the applicable legal requirements change.

Any updates will be published on this page and the date shown at the top of the policy will be revised.